I like to share when I have a great customer service experience; they are so rare these days.
I’ve owned a much-used pair of binoculars that were originally bought for the boat, but have also accompanied me on many miles of rainy, dusty and sweaty birding hikes. Unfortunately the adjustable eye cups both broke, making them less than ideal to use. Right when I was going to retire them, I remembered that Nikon has a lifetime warranty on their optic products.
So I looked up how to get a service return authorization, which was easy to do online, then shipped them off. I only had to pay for shipping to Nikon.
It took a little over 3 months, but yesterday I received a brand new replacement pair in the mail (postage-paid)!
It’s nice to know there are still companies out there that follow through on their quality promises.
Saturday evening, right around 7pm, the predicted “artic blast” arrived with 30 mph winds in our part of Austin, quickly dropping temperatures from the upper 70’s (Farenheit) during the afternoon to an overnight low in the low 20’s in just a few hours. Sunday stayed right at freezing at our place all day, and then temperatures last night again hit the low 20s. Tonight will probably freeze again. Things will warm up a bit before Christmas Day. Then we can put away our woolies until the next cold front comes through.
A few years back we had an outside spigot and pipe freeze, flooding one of our back rooms and making a cold mess when the ice thawed. This year, Monte designed a wooden box to house a 25w incandescent light bulb for each of our exterior spigots to keep them warm and avert disaster this time around. He cut out the pieces. I assembled them, while he wired a light socket and lamp cord for each of them. They worked great! We can put them away later this week, until the next deep freeze heads our way.
Every once in a while I stumble across a tip that someone shared that is amazingly simple yet solves a problem that has forever bugged me.
When I find one, I’ll share in the event you find it useful, too.
Here’s one that I appreciate every time I open my kitchen drawer to get out the superglue.
Problem: A tube of superglue, once opened, dries up before I can use it a second time.
I must have bought a hundred tubes of superglue over my lifetime. You know, the tiny tubes that come in packs of 2 or 3 (for this very reason!).
Then, one day, someone told me that the reason superglue dries up so quickly is that the way it works to create a bond is that it reacts with moisture in the air. So, essentially, as soon as you open it, it starts hardening inside the tube.
Hack: Save those packets of silicon that you may sometimes find in a bottle of aspirin, a new pair of shoes, etc. The next time you are done using a newly opened tube of superglue, store it in a ziploc baggie along with a packet or two of silicon. The packet will act as a desiccant and absorb the water in the air; preventing the superglue from hardening in the tube.
This hack has kept my current, open, tube of superglue usable for almost a year. I just pulled it out to mend a broken Christmas ornament.