I like to share when I have a great customer service experience; they are so rare these days.
I’ve owned a much-used pair of binoculars that were originally bought for the boat, but have also accompanied me on many miles of rainy, dusty and sweaty birding hikes. Unfortunately the adjustable eye cups both broke, making them less than ideal to use. Right when I was going to retire them, I remembered that Nikon has a lifetime warranty on their optic products.
So I looked up how to get a service return authorization, which was easy to do online, then shipped them off. I only had to pay for shipping to Nikon.
It took a little over 3 months, but yesterday I received a brand new replacement pair in the mail (postage-paid)!
It’s nice to know there are still companies out there that follow through on their quality promises.