Kudos to The North Face.

I recently posted about Kohler being a great company to work with because of their customer service. Today, I’m posting a shout out for The North Face…. Several years ago I bought rain jackets for both monte and myself.  But recently my jacket’s waterproof lining began tearing at the neck, rendering it no longer waterproof.

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I remembered that The North Face has a lifetime warranty for their togs, so about 6 weeks ago I followed their instructions and sent my ruined jacket to their warranty department requesting a replacement.  Well, today with no other communication or notice, I received a brand new jacket from TNF. Its a slightly different color, but still the great North Face product.
THANK YOU North Face for standing behind your warranty. I’ll be back.

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