I recently posted about Kohler being a great company to work with because of their customer service. Today, I’m posting a shout out for The North Face…. Several years ago I bought rain jackets for both monte and myself. But recently my jacket’s waterproof lining began tearing at the neck, rendering it no longer waterproof.
I remembered that The North Face has a lifetime warranty for their togs, so about 6 weeks ago I followed their instructions and sent my ruined jacket to their warranty department requesting a replacement. Well, today with no other communication or notice, I received a brand new jacket from TNF. Its a slightly different color, but still the great North Face product.
THANK YOU North Face for standing behind your warranty. I’ll be back.