I have business meetings in New York this week, so I flew up today. I checked in to find that the guest rooms do not (amazingly) have wireless, but only wired ethernet connections. Hard to believe, but, ok, I can roll with that. So, i plug in and find that the router in the room isn’t working. I am a little savvy about this sort of thing, so I called down to the front desk to ask for someone to check the network, an hour later a “technician” shows up to look at the desk and declares that all is well on their end, i must dial a 1-800 number to discuss the problem.
So, long story short, after 3 hours into it, without network connectivity and a rapidly growing inbox that I cannot get to, I ask to change rooms, just for grins. 10 minutes later I am in a room 2 doors down, and plug in and voila (!) all is well.
After schlepping my stuff to the new room, i was in business. About 30 minutes later a nice man from Room Service knocked on the door with this little tray of goodies from the Front Desk staff to make up for the inconvenience.
I must say THANK YOU to the Westchester Hilton staff, nice touch, and much appreciated 🙂